Insight Series Session
How Contact Centers Use Real-Time Adherence to Plug Holes and Reward Performers
Discover how real-time adherence (RTA) empowers contact centers to monitor agent activities in real-time, ensuring alignment with schedules and enhancing operational efficiency.
In this session, learn how implementing Real-Time Adherence (RTA) can enhance service levels, operational efficiency, and agent productivity. Explore strategies to promptly address deviations, keep agents on schedule, and maintain performance standards.
See how Brightmetrics elevates Genesys Cloud contact centers with detailed RTA insights, enabling managers to detect gaps and recognize top-performing agents for outstanding adherence.
What to expect:
- Boost service levels and agent productivity with Real-Time Adherence (RTA).
- Learn to quickly spot and fix schedule issues to keep agents on track.
- Use RTA insights to recognize top performers and identify gaps.
Unlock deeper insights for your contact center!
Featured Speaker
Insight Series Sessions
Thursday, January 16th, 2025
On-Demand
Build a Custom Real-Time Dashboard in 5 Minutes
Learn how to quickly create a personalized real-time dashboard, enabling you to monitor key performance indicators (KPIs) and metrics that matter most to your contact center.
Unlock Deeper Insights with Question-Level Quality Assurance Evaluation Reporting
Discover how Brightmetrics’ intelligent analytics platform takes your quality assurance evaluations to the next level, breaking down results by individual question and agent.
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