Get More From Your Call Center Data
With Brightmetrics™ gain critical insights into how your customers are feeling about their experience with your company. Use the power of our analytics and reporting tools to improve your call center performance and make better data-driven business decisions.
Servicing Mitel's entire product suite - Mitel MiVoice Connect, Mitel MiContact Center, and now, Mitel MiVoice Business - access the metrics you need to reach your customer experience goals.
Find out what's happening in your call center with just a few clicks. Schedule a demo with our team today!
"Having a Mitel UC environment is tricky, and often, I feel like I am flying blind. Brightmetrics has saved us SO many troubleshooting hours. It's not just for reporting; it is also instrumental in troubleshooting call flows (using their call flow mapper) as well as general reporting. I have told at least a dozen people that they need this to make Mitel a success."
Administrator in Banking |G2 Reviewer
"I just love how easy it is to be able to create on-demand reports so I can see how my team is doing on a day-to-day basis."
James C. |Staker Parson SWF Dispatch
"Very easy to build and modify dashboards, schedule automated delivery and drill down into reports, as needed."
Goldie M. | Adaugeo Healthcare Solutions
"Brightmetrics makes dealing Mitel easy to deal with from a reporting perspective, which is no easy task!"
Thom H. | HexArmor