Elevate Your Contact Center with Valuable Insights
Powerful Analytics & Reporting Services for Genesys Cloud
Unlock the power of data.
Enhance Customer Satisfaction
Improve Agent Productivity
Optimize Operational Efficiency
User-Friendly Tools, Game-Changing Analytics.
Explore our historical and real-time analytics.
CCaaS Analytics
Experience customer engagement analytics like never before with Brightmetrics! Our revolutionary product is specifically designed for Genesys Cloud, providing you with unparalleled insights and empowering you to configure reports in any way that suits your unique needs.
Say goodbye to guesswork and hello to high-level trends and deep-dive analyses. Brightmetrics goes beyond surface-level information, allowing you to explore transactional data that will enable you to make informed business decisions that drive success for your organization.
With Brightmetrics, you'll have the power to harness the full potential of Genesys Cloud APIs, unlocking a world of possibilities for your customer engagement analytics. Get ready to revolutionize the way you understand and optimize your customer interactions.
REAL TIME Analytics
While our CCaaS Analytics data is updated to see your engagement metrics from within an hour, sometimes you need the information as it happens.
Experience the thrill of seeing your customer experience unfold in real time with our cutting-edge analytics. Designed for contact center managers who are ready to take charge and make immediate adjustments to meet customer needs, REAL TIME Analytics is your secret weapon in the trenches.
No more guesswork or delayed responses. With REAL TIME Analytics you'll have the power to transform the way your employees work, ensuring they can swiftly adapt to exceed customer expectations.
Don't just take our word for it.
.png?width=278&height=362&name=users-love-us%20(1).png "users-love-us (1)")
"A real game changer!"
Maher M. | G2 Reviewer
"Best analytics and reporting solution for Genesys Cloud."
Henry S. | G2 Reviewer
"Top notch product. Top notch service."
Terry O. | G2 Reviewer
Watch How SCAN Health Plan Uses Brightmetrics Dashboards & Reports
The Insider's Guide to Contact Center & CX Terms
Access critical acronyms, abbreviations, and definitions that are essential for success in the fast-paced contact center industry. Written by esteemed industry expert Brad Cleveland, this comprehensive glossary is your ultimate guide to understanding the intricate language of contact centers.