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Brightmetrics™ Product Updates

for Mitel (formerly ShoreTel)

21-Day Free Trial

Check out the latest features and enhancements from our releases!

Enterprise Functionality

Enterprise functionality is now available in Brightmetrics™! What does that mean? With Brighmetrics Enterprise you get:

  • Roles-Based Permissions
  • Bulk User Import
  • Single Sign-On (SSO)
  • Advanced Audit Logs
  • API Report Access for Advanced Analysis

 

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IFrame Charts

Building a dashboard and want to include data from another source? 

You can now use IFrame Charts directly on your Brightmetrics dashboard to include external content such as a weather widget, external chart, YouTube video, and more! 

Read our Help Center Article for more information.

 

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CONTACT CENTER Analytics

Now offering Brightmetrics CONTACT CENTER Analytics™ for Mitel MiContact Center (MiCC).

Use the power of Brightmetrics CONTACT CENTER Analytics for MiCC to gain insights that turn your MiCC system (running on either MiVoice Connect or the MiVoice Business PBX) into the ultimate contact center business intelligence resource.

 

5 Key Metrics Every Contact Center Manager Should Master

Knowing the right metrics for your contact center are invaluable to a company that wants to use their contact center as a tool for achieving business objectives.

During this session we will walk you through the metrics or metric combinations that you and your contact center managers should have a handle on, why they matter, and the business insights you can garner from those metrics.

 

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Have Questions? We Have Answers! 

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