Brightmetrics™ Product Updates

for Genesys Cloud

30-Day Free Trial

Check out the latest features and enhancements from our releases!

Outbound Campaigns

Brightmetrics brings its powerful flexibility to outbound campaign data, allowing users to filter and configure the perspectives in ways that draw out the insights they need from their outbound dialer campaigns.

Brightmetrics also extends our drill-through capabilities to allow you to see the cradle to grave journey of these interactions.

Participant Data

Now Brightmetrics allows you to set up your most important fields from Participant Data under our Data Customizations section allowing you to have these custom fields available to pull through into your Brightmetrics reports and dashboards.

Line of agents working on computers in a call centre
Agent Scorecard Team Leader View_cropped

Agent Balanced Scorecard

With Brightmetrics Agent Balanced Scorecard you can set clear and quantifiable agent performance standards which will lead to efficient contact center operations, saving you thousands to hundreds of thousands of dollars returned to your bottom line.

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