Brightmetrics™ Product Updates

for Genesys Cloud

30-Day Free Trial

Check out the latest features and enhancements from our releases!

Enterprise Functionality

Enterprise functionality is now available in Brightmetrics™! What does that mean? With Brightmetrics Enterprise you get:

  • Roles-Based Permissions
  • Bulk User Import
  • Single Sign-On (SSO)
  • Advanced Audit Logs
  • API Report Access for Advanced Analysis
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IFrame Charts

Building a dashboard and want to include data from another source? 

You can now use IFrame Charts directly on your Brightmetrics dashboard to include external content such as a weather widget, external chart, YouTube video, and more! 

Read our Help Center Article for more information.

API Functionality

API functionality will allow all saved reports to be delivered through custom API calls providing the data to your BI tools on-demand - without having to configure FTP or scheduled delivery.

Want to see how it works?

Read our Help Center Article for more information.

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Agent Balanced Scorecard

With Brightmetrics Agent Balanced Scorecard™ you can set clear and quantifiable agent performance standards which will lead to efficient contact center operations, saving you thousands to hundreds of thousands of dollars returned to your bottom line.

Learn More

Outbound Campaigns

Brightmetrics brings its powerful flexibility to outbound campaign data, allowing users to filter and configure the perspectives in ways that draw out the insights they need from their outbound dialer campaigns.

Brightmetrics also extends our drill-through capabilities to allow you to see the cradle to grave journey of these interactions.

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Participant Data

Now Brightmetrics allows you to set up your most important fields from Participant Data under our Data Customizations section allowing you to have these custom fields available to pull through into your Brightmetrics reports and dashboards.

Have Questions? We Have Answers! 

Let's Talk