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Much more than just another call center reporting software, we deliver UC and REAL TIME analytics that can directly drive the success of your contact center. We make the data from your MiVB system available to be configured in any manner that works for you allowing you to make informed business decisions and deliver an optimal customer experience.


Brightmetrics UC Analytics™ for MiVB

Brightmetrics UC Analytics™ for Mitel MiVoice Business (MiVB) uses the power of Brightmetrics call center analytics to gain insights and turn your MiVB system into the ultimate contact center business intelligence resource.

  • Flexible and customizable dashboards and reports built in minutes
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  • Drill down through high-level dashboards and contact center KPIs to detailed interaction data in just a few clicks
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  • Keep key stakeholders up to date without leaving their inboxes by using our powerful scheduled reporting feature
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  • Improve customer experience by using our Staff Forecasting tool to look at projected call volume and number of agents needed
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Brightmetrics REAL TIME Analytics™

Historical data with Brightmetrics UC Analytics is great, but sometimes you need data as it happens. The perfect compliment to our historical analytics, REAL TIME Analytics delivers up to the second data perspectives allowing contact center managers and team leaders to make decisions quickly and deliver optimal customer experiences.

  • Take action quickly with real-time views of customers currently in queue, agent status, average queue time, and more!
  • Contact center data that alerts you to increased volume as it happens allowing you to solve issues before they get out of hand
  • Dashboards and reports configurable for the SLAs and KPIs most important to your contact center
  • Allow all contact center operation teams to monitor calls on their own devices and adapt to meet customers needs

 

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