UC Analytics

Experience customer engagement analytics like never before with Brightmetrics! Our revolutionary product is specifically designed for Mitel MiVoice Connect and MiVoice Business, providing you with unparalleled insights and empowering you to configure reports in any way that suits your unique needs.

Say goodbye to guesswork and hello to high-level trends and deep-dive analyses. Brightmetrics goes beyond surface-level information, allowing you to explore transactional data that will enable you to make informed business decisions that drive success for your organization.

With Brightmetrics, you'll have the power to harness the full potential of your Mitel system, unlocking a world of possibilities for your customer engagement analytics. Get ready to revolutionize the way you understand and optimize your customer interactions.

CONTACT CENTER Analytics

Brightmetrics CONTACT CENTER Analytics™ for Mitel MiContact Center (MiCC) transforms your MiCC system into the ultimate contact center business intelligence resource. With flexible dashboards and detailed interaction data, gain valuable insights for informed decision-making. Additionally, utilize the Agent Balanced Scorecard™ to identify top-performing agents and provide targeted coaching for enhanced team success. Elevate your contact center's performance and customer satisfaction with CONTACT CENTER Analytics™.

REAL TIME Analytics

While our UC Analytics data is updated to see your engagement metrics from within an hour, sometimes you need the information as it happens. 

Experience the thrill of seeing your customer experience unfold in real time with our cutting-edge analytics. Designed for contact center managers who are ready to take charge and make immediate adjustments to meet customer needs, REAL TIME Analytics is your secret weapon in the trenches.

No more guesswork or delayed responses. With REAL TIME Analytics you'll have the power to transform the way your employees work, ensuring they can swiftly adapt to exceed customer expectations.