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Brightmetrics™ Agent Balanced Scorecard

30-Day Free Trial

Now Available in Early Access!

Brightmetrics, the leading analytics solution for Genesys Cloud, now

offers an Agent Balanced Scorecard 

"When it came to building and managing a balanced scorecard, what had previously taken several hours a week of manual work in an Excel spreadsheet is now automated within Brightmetrics."

- Henry Svendblad, CTO Company Nurse

With customized options from Brightmetrics Agent Balanced Scorecard you can set clear and quantifiable agent performance standards which will lead to efficient contact center operations, saving you thousands to hundreds of thousands of dollars returned to your bottom line.

Agent Scorecard Team Leader View_cropped
30-Day Free Trial

Why Use Agent Scorecards?

Improved Performance

  • Efficient contact center operations

Improved Agent Satisfaction

  • Clear and quantifiable performance standards 

Improved Customer Experience

  • Satisfied agents are highly correlated to satisfied customers
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Empirical research from our friends at MetricNet correlate Engagement, Agent Satisfaction, and Customer Satisfaction:

"Clear and quantifiable agent performance standards also have a positive impact on job satisfaction"

Employee Engagement in the Contact Center

See What Else is New

At Brightmetrics, we are constantly working to improve our products and offerings. Take a look and see what else we've been working on.

See What's New

Have Questions? We Have Answers! 

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