Brightmetrics, the leading analytics solution for Genesys Cloud, now
offers an Agent Balanced Scorecard
"When it came to building and managing a balanced scorecard, what had previously taken several hours a week of manual work in an Excel spreadsheet is now automated within Brightmetrics."
- Henry Svendblad, CTO Company Nurse
With customized options from Brightmetrics Agent Balanced Scorecard you can set clear and quantifiable agent performance standards which will lead to efficient contact center operations, saving you thousands to hundreds of thousands of dollars returned to your bottom line.
Empirical research from our friends at MetricNet correlate Engagement, Agent Satisfaction, and Customer Satisfaction: